Terms & Conditions

When the traveler (as well as any person who has a reservation under the traveler’s name) sends the reservation form and Andes Vertical accepts it, it is understood that the traveler agrees with all the conditions herein and certifies that the information submitted in the reservation form is complete and accurate. On accepting the reservation, Andes Vertical decides to fulfill its obligations provided here. How to book your adventure before booking your holidays with us, we recommend that you carefully read the detailed description of each trip. If you require further information, you can contact us via email or telephone on our website. It is essential for your enjoyment that you choose a trip well-suited to your experience and capabilities. Please do not hesitate to ask any questions; we can advise you. Once selected, you can book online or email us to confirm your booking. A non-refundable deposit (depending on the trip) will be required. It would be best if you considered securing the appropriate travel insurance at that stage at this stage, as this may safeguard your deposit in case of potential subsequent cancellations. In any case, Andes Vertical will require you to have proper travel insurance before the start of any of our activities. This must cover accidents, medical expenses, and cancellations.

POST-PANDEMIC SITUATION AND DIFFERENT PRICES IN AR$

Since we are a sustainable company, we are responsible for helping the local community of travelers and providing jobs to the mountain guides in the current difficult situation. To cover the trip cost with the promotional price for the Argentinians, we require a minimum of 4 Argentinian passengers.

There is a difference between the official U$D/ARS  exchange rate and the parallel exchange rate which is the exchange that covers the actual cost of the trips and the guide’s salary. Trying to take advantage of the exchange rate and pay at the official exchange rate doesn’t help Argentina’s local economy, the guides, and the companies. Every cost of the trip is based on the parallel exchange rate. The Official exchange is half of the price of the actual value of the living cost in Argentina.

Received reservations will be confirmed once the traveler sends the completed and pay reservation form. Each person participating in the trip must fill out a form and provide all the required information. Andes Vertical must be immediately informed of any changes in that information. The traveler may send the reservation form via “We travel booking software”, or through the company’s website. In order to confirm the reservation of Andes Vertical, we will require a non-refundable deposit between 30% and 50% of the total cost of the trip (depending on the activity).

See the Payment of the balance due.

In order to confirm the reservation of Andes Vertical, we will require a deposit between 30% and 50% of the total cost of the trip (depending on the activity).

For reservations from two days before the departure date of the trip, the company requires a 50% deposit.

To confirm a reservation one day before the trip,  the traveler must pay the total cost of the trip by the booking link provided by email, or bank transfer,  if the price exceeds the u$d 500 with a 5% of surcharge

For Aconcagua expeditions, the company requires a  nonrefundable 15% deposit as a guarantee.

We accept payments by card, cash, bank transfer, or via Paypal (with an 8% surcharge). 

Once the booking is paid, you will receive a confirmation of the reservation from the traveler via e-mail, which will include all the relevant information about the trip. Andes Vertical will send a reminder to the traveler by e-mail that will include contact telephone numbers and related relevant data.

Payment by cash:

U$D and EURO EXCHANGE RATE

Please note that we set the price based on the parallel exchange rate (blue exchange) please find the day rate here

The balance due must be paid before the departure date by credit or de it card bank,  directly to our bank account or by cash on the day of the activity. Exceptionally, scheduled expeditions must be paid at least 30 days in advance.

Additional fees: 5% surcharge – payments via PayPal and 2.5% using your credit or debit card

Payment by cash:

U$D and EURO EXCHANGE RATE

Please note that we set the price based on the parallel exchange rate (blue exchange) please find the day rate here

Prices advertised in Andes Vertical’s publications are expressed in USD and AR$. Please note that we set the ARS pricing based on the parallel exchange rate (blue exchange) find the day rate here ). The traveler shall pay the ruling price when the reservation is accepted. Due to market fluctuations affecting the cost structure, prices may change without prior notice. Any price increase shall be paid before the trip date without exception.

The price of each excursion varies depending on the number of participants in each group. As for modifying the number of participants in a group, we will finally apply the pre-established price to the final number of participants of the tour and apply cancellation fees to the participants or participants who decide to cancel the trip. If the traveler wants to make any change in a reservation that has already been confirmed, he/she must inform Andes Vertical by email and pay an administrative fee of USD 15 per person/change.

Cancellations of day adventure trips (treks, btt, rafting, Rock climbing, and horseback riding)

Between 30% and 50% of the trip cost (depending on the activity ) is non-refundable.

It covers administration costs or logistic costs (guide, food, and transport cancellation compensation)

Also, when we have a reservation on a specific date,  we add more passengers to the same reservation, including solo travelers; when people cancel a trip, another passenger gets affected by the same cancellation, and in some circumstances, we need to cancel the trip to other clients because we do not reach the minimum passengers required.

It can be made by “sending an email” to Andes Vertical. For the cancellation before twenty (20) days of departure date, the company will retain 30% of the trip cost, up to ten (10) days before departure 40%, up to five (06) days a 50% to 48 hours before and 100% if it occurs within 48 hours.

Schedule expeditions can be canceled by “sending an email” to Andes Vertical. You will be charged 30% of the cost of the expedition, regardless of when the cancellation was made. Refunds will be transferred to the traveler within 30 days after the cancellation date. Cancellations made with less than 48 hours’ notice before the activity will not be refunded.

Cancellation from 2 to 6 days of horseback riding (Andes Crossing)

15% of the trip cost is non-refundable. The company must cover administration costs, logistics, and organization; our logistics and changes depend on the number of people booked.

It can be made by “sending an email” to Andes Vertical. For the cancellation before twenty (30) days of departure date, the company will retain 20% of the trip cost, up to ten (10) days before departure 30%, up to five (06) days a 40% to 48 hours before the departure will be held the total fare of the trip.

(For any private trip, we require a non-refundable 50% deposit. The deposit also covers a minimum part of the cost at the time of cancelations since when people cancel, the company loses the possibility of protecting this spot with another passenger)

COVID-19 Exceptionally, we will make a 100% refund in specific cases related to the COVID-19 pandemic; in that case, we will require documents to demonstrate that the reason for the cancellation is associated with the pandemic. Example: Airline cancellation due to COVID-19 reasons, any official information of your country about local information of confinement, in case of COVID-19 symptoms or disease, a doctor certificate, or a COVID-19 test certificate.

Andes Vertical may change some itineraries, including services, departure dates, etc., always to provide better service or due to major unexpected events (e.g., natural catastrophes, adverse meteorological conditions, bad road conditions, or road damage). Andes Vertical also reserves the right to cancel any activity due to significant events or if the minimum number of people required for any particular activity is not reached. In that case, Andes Vertical will inform the traveler who will have the option to 1) Demand a refund of the cost of the activity “before the departure date of the booked trip” to Andes Vertical (except between 30% and 50% of reservation cost “non-refundable”)

2) Choose another activity ” before the departure date of the booked trip” (any differences in costs will have to be paid by the traveler or by a refund by Andes Vertical in each case).

1. In our expeditions, only the expressly services mentioned above are included. Upon arrival at Penitentes, Mendoza, Argentina, each client will be given a copy with a complete list of the included services.
3. The agreed itinerary for each expedition is for guidance. All those who hire our services automatically accept possible changes within the itinerary for reasons beyond The Company. On arriving at Penitentes, Mendoza, Argentina, each client will be given a copy detailing the agreement.
4. Andes Vertical and Partners Company reserves the right to refuse admission of those clients that the company should find not mentally prepared for a particular expedition.
5. During any expedition, the Guide Responsible shall reserve the right to request any client whether they should return to the Base Camp or abandon the expedition. That will be possible if that person, by the Guide’s judgment, is not fit to continue participating in such an expedition.
6. If, for one reason or another, a client decides to abandon the expedition before its completion, no refund of any kind will be possible.
7. Clients will be responsible for covering all the expenses that separating from the leading group/guide may imply, whatever the motives are.
8. If the weather or any other reason makes it impossible to complete the objective of an expedition, no refund will be possible.
9. The participant of an expedition will be responsible for all the expenses incurred in case he or she decides to abandon the expedition before completion, or needs to be rescued, whatever his/her motives are.
10. Andes Vertical and Partners Company are not responsible for any expense that may be incurred if the expedition is delayed on account of the inclemency of the weather, strikes, thefts, the course of nature, restrictions or Government regulations, any transport fault on the point of arriving or departing according to the planned schedule, or any other discrepancy beyond Andes Vertical and Partners Company´s’ control.
11. If a client decides against participating in the expedition at any time before the date of departure, no deposit refund will be possible. The amount of the expedition will be reimbursed in full if the person cancels his/her participation 60 days before the expedition commences. If the client calls his participation off on the same day of departure, no reimbursement will be possible.
12. Andes Vertical and Partners Company will not be responsible for the terms and conditions of any airline ticket.
13. Andes Vertical and Partners Company will not be responsible for losses, thefts, or luggage/equipment damage, including no costs that such losses or damage may imply. If Andes Vertical and or Partners Company decides to cancel an expedition for any reason different from the abovementioned, payments shall be fully reimbursed.