When the traveler (as well as any person who has a reservation under the traveler’s name) sends the reservation form and Andes Vertical accepts it, it is understood that the traveler agrees with all the conditions herein and certifies that the information submitted in the reservation form is complete and accurate. On accepting the reservation, Andes Vertical decides to fulfill its obligations provided here. How to book your adventure before booking your holidays with us, we recommend that you carefully read the detailed description of each trip. If you require further information, you can contact us via email or telephone on our website. It is essential for your enjoyment that you choose a trip well-suited to your experience and capabilities. Please do not hesitate to ask any questions; we can advise you. Once selected, you can book online or email us to confirm your booking. A non-refundable deposit (depending on the trip) will be required. It would be best if you considered securing the appropriate travel insurance at that stage at this stage, as this may safeguard your deposit in case of potential subsequent cancellations. In any case, Andes Vertical will require you to have proper travel insurance before the start of any of our activities. This must cover accidents, medical expenses, and cancellations.

POST-PANDEMIC SITUATION AND DIFFERENT PRICES IN AR$

Since we are a sustainable company, we are responsible for helping the local community of travelers and providing jobs to the mountain guides in the current difficult situation. To cover the trip cost with the promotional price for the Argentinians, we require a minimum of 4 Argentinian passengers.

There is a difference between the official U$D/ARS exchange rate and the parallel exchange rate which is the exchange that covers the actual cost of the trips and the guide’s salary. Trying to take advantage of the exchange rate and pay at the official exchange rate doesn’t help Argentina’s local economy, the guides, and the companies. Every cost of the trip is based on the parallel exchange rate. The Official exchange is half of the price of the actual value of the living cost in Argentina.

Received reservations will be confirmed once the traveler sends the completed and pay reservation form. Each person participating in the trip must fill out a form and provide all the required information. Andes Vertical must be immediately informed of any changes in that information. The traveler may send the reservation form via “We travel booking software”, or through the company’s website. In order to confirm the reservation of Andes Vertical, we will require a non-refundable deposit between 30% and 50% of the total cost of the trip (depending on the activity).

See the Payment of the balance due.

In order to confirm the reservation of Andes Vertical, we will require a deposit between 30% and 50% of the total cost of the trip (depending on the activity).

For reservations from two days before the departure date of the trip, the company requires a 50% deposit.

To confirm a reservation one day before the trip,  the traveler must pay the total cost of the trip by the booking link provided by email, or bank transfer,  if the price exceeds the u$d 500 with a 5% of surcharge

For Aconcagua expeditions, the company requires a  nonrefundable 15% deposit as a guarantee.

We accept payments by card, cash, bank transfer, or via Paypal (with an 8% surcharge).

Once the booking is paid, you will receive a confirmation of the reservation from the traveler via e-mail, which will include all the relevant information about the trip. Andes Vertical will send a reminder to the traveler by e-mail that will include contact telephone numbers and related relevant data.

Payment by cash:

U$D and EURO EXCHANGE RATE

Please note that we set the price based on the parallel exchange rate (blue exchange) please find the day rate here

The balance due must be paid before the departure date by credit or de it card bank,  directly to our bank account or by cash on the day of the activity. Exceptionally, scheduled expeditions must be paid at least 30 days in advance.

Additional fees: 5% surcharge – payments via PayPal and 2.5% using your credit or debit card

Payment by cash:

U$D and EURO EXCHANGE RATE

Please note that we set the price based on the parallel exchange rate (blue exchange) please find the day rate here

Prices advertised in Andes Vertical’s publications are expressed in USD and AR$. Please note that we set the ARS pricing based on the parallel exchange rate (BNA USD – ARS sell rate) find the day rate here ). The traveler shall pay the ruling price when the reservation is accepted. Due to market fluctuations affecting the cost structure, prices may change without prior notice. Any price increase shall be paid before the trip date without exception.

The price of each excursion varies depending on the number of participants in each group. As for modifying the number of participants in a group, we will finally apply the pre-established price to the final number of participants of the tour and apply cancellation fees to the participants or participants who decide to cancel the trip. If the traveler wants to make any change in a reservation that has already been confirmed, he/she must inform Andes Vertical by email and pay an administrative fee of USD 15 per person/change.

Cancellations of day adventure trips (treks, btt, rafting,, paragliding, Rock climbing, and horseback riding and any mountaineering expedition)

Between 20% and 50% of the trip cost (depending on the activity booking deposit cost) is non-refundable.

It covers administration costs or logistic costs (guide, food, and transport cancellation compensation)

Also, when we have a reservation on a specific date, we add more passengers to the same reservation, including solo travelers; when people cancel a trip, another passenger is affected by the same cancellation, and in some circumstances, we need to cancel the trip for other clients because we do not reach the minimum number of passengers required.

It can be made by “sending an email” to Andes Vertical. For the cancellation before twenty (20) days of departure date, the company will retain 40% of the trip cost, up to ten (10) days before departure 50%, up to five (05) days a 60% to 72 hours before and 100% if it occurs within 48 hours.

Schedule expeditions can be canceled by “sending an email” to Andes Vertical. You will be charged 30% of the cost of the expedition, regardless of when the cancellation was made. Refunds will be transferred to the traveler within 30 days after the cancellation date. Cancellations made with less than 48 hours’ notice before the activity will not be refunded.

Cancellation from 2 to 6 days of horseback riding (Andes Crossing)

The booking deposit is non-refundable.

The company must cover administration costs, logistics, and organization; our logistics and changes depend on the number of people booked.

It can be made by “sending an email” to Andes Vertical. For the cancellation before twenty (20) days of departure date, the company will retain 40% of the trip cost, up to ten (10) days before departure 50%, up to seven (7) days a 80% to 72 hours before the departure will be held the total fare of the trip.

(For any private trip, we require a non-refundable 50% deposit. The deposit also covers a minimum part of the cost at the time of cancelations since when people cancel, the company loses the possibility of protecting this spot with another passenger)

At Andes Vertical, we strive to provide the highest quality of service. However, we reserve the right to modify itineraries, services, departure dates, or other trip details in response to unforeseen circumstances such as natural disasters, adverse weather conditions, road damage, safety concerns, or other force majeure events.

Trip Cancellations and Traveler Options

If a trip must be cancelled due to these circumstances, including adverse weather conditions or if the minimum number of participants required for an activity is not met, Andes Vertical will notify travelers as soon as possible.

Travelers will then have the following options:

Refund

Travelers may request a refund before the scheduled departure date.

Please note that a non-refundable amount between 20% and 40% of the reservation cost will be retained to cover administrative, logistical, management expenses, taxes, and payments already made to local operators.

For rafting, paragliding, and mountain biking, only a 10% non-refundable deposit applies.

Alternative Activity

Travelers may choose an alternative activity before the departure date of the original booking.

• If the alternative activity has a higher cost, the difference must be paid by the traveler.

• If the alternative activity has a lower cost, Andes Vertical will refund the price difference.

Refunds for price differences will be processed within one week through our WETRAVEL reservation system.

Itinerary Modifications

In situations where adjustments to the itinerary are necessary for safety reasons or due to unforeseen circumstances, Andes Vertical will propose one or two alternative itineraries designed to provide a similar experience whenever possible.

Important Notes Regarding Additional Costs

Andes Vertical is not responsible for additional expenses resulting from itinerary modifications or unexpected events. These may include:

• Transportation adjustments

• Entry permits

• Additional accommodation

• Meals or related personal expenses

Travel Insurance

Travelers are strongly encouraged to rely on their travel insurance to cover any additional expenses caused by itinerary changes, including:

• Accommodation

• Transportation

• Meals

• Delays caused by road closures, weather conditions, or other disruptions.

Responsibility for Weather-Related Costs

In cases where adverse weather conditions, roadblocks, or other events prevent the continuation of the original itinerary, travelers are responsible for covering any additional costs incurred, including:

• Accommodation

• Transportation

• Meals

• Flight changes or rescheduling

Early Trip Termination

If a traveler decides to abandon the trip voluntarily, Andes Vertical reserves the right not to provide any refund.

This includes expenses related to transport, food, accommodation, or logistical arrangements required to organize the return to Mendoza or any other destination.

These policies are designed to ensure the sustainability of our operations and fairness toward our local partners and service providers.

Commitment to Transparency

Our goal is to maintain a smooth experience while ensuring transparency and flexibility. While we strive to minimize disruptions, the safety and satisfaction of our travelers remain our highest priorities.

For any questions or clarifications, please feel free to contact us.

1. In our expeditions, only the expressly services mentioned above are included. Upon arrival at Penitentes, Mendoza, Argentina, each client will be given a copy with a complete list of the included services.
2. The agreed itinerary for each expedition is for guidance. All those who hire our services automatically accept possible changes within the itinerary for reasons beyond The Company. On arriving at Penitentes, Mendoza, Argentina, each client will be given a copy detailing the agreement.
3. Andes Vertical and Partners Company reserves the right to refuse admission of those clients that the company should find not mentally prepared for a particular expedition.
4. During any expedition, the Guide Responsible shall reserve the right to request any client whether they should return to the Base Camp or abandon the expedition. That will be possible if that person, by the Guide’s judgment, is not fit to continue participating in such an expedition.
5. If, for one reason or another, a client decides to abandon the expedition before its completion, no refund of any kind will be possible.
6. Clients will be responsible for covering all the expenses that separating from the leading group/guide may imply, whatever the motives are.
7. If the weather or any other reason makes it impossible to complete the objective of an expedition, no refund will be possible.
8. The participant of an expedition will be responsible for all the expenses incurred in case he or she decides to abandon the expedition before completion, or needs to be rescued, whatever his/her motives are.
9. Andes Vertical and Partners Company are not responsible for any expense that may be incurred if the expedition is delayed on account of the inclemency of the weather, strikes, thefts, the course of nature, restrictions or Government regulations, any transport fault on the point of arriving or departing according to the planned schedule, or any other discrepancy beyond Andes Vertical and Partners Company´s’ control.
10. If a client decides against participating in the expedition at any time before the date of departure, no deposit refund will be possible. The amount of the expedition will be reimbursed in full if the person cancels his/her participation 60 days before the expedition commences. If the client calls his participation off on the same day of departure, no reimbursement will be possible.
11. Andes Vertical and Partners Company will not be responsible for the terms and conditions of any airline ticket.
12. Andes Vertical and Partners Company will not be responsible for losses, thefts, or luggage/equipment damage, including no costs that such losses or damage may imply. If Andes Vertical and or Partners Company decides to cancel an expedition for any reason different from the abovementioned, payments shall be fully reimbursed.